Account and content unavailability

[LukeFF]

Please post any issues about account and content availability here. Please note this topic is strictly for bug reports. Any off-topic banter will be removed at our discretion. Thank you! 

[Blacksec560]

Hi, not sure where to post but I can't log in into the game. After entering Emailadress and password and trying to login, I get message 4 ; wrong email or password.

I also had great difficulty to even fill in the email, sometimes different letters like "a" or "c" didn't show or even deleted the previous written text.

Finally after several tries I got it but now I get that  error message.

How can I get logged in?

Any ideas?

[[I.B.]-=ViRUS=-]

20 минут назад, Blacksec560 сказал:

How can I get logged in?

Any ideas?

There is a workaround, copy and paste both login and password

[Blacksec560]

Hi,

Forget my request, problem solved

[DIVEGUY43]

I am having the same problem,can't get to login online.getting the wrong address,password messege and when I try to change my password keep getting wrong original password messege.

[Habu]

It seems that there is a problem as soon you use the @ key for the email.

I can use any letters, but as soon i type the @it seems that there is a limitation.

I must do a copy past from notepad to login.

[Scram77]

Hi there.

I just bought Korea early access earlier today and downloaded it.  I have just tried logging in to the launcher and I get an error when doing so:

#5: Licence Key is not activated

I've checked my account and it is showing as activated.

I can't proceed any further though.

Any solutions please?

[Bananimal]

When I launch the game, I get an error message and never get the Play button. Instead, it stays stuck at Preparing 100% then the error. 

Here's what Event Viewer shows.

Faulting application name: IL2Series.exe, version: 1.0.0.1, time stamp: 0x6a3ac6a2
Faulting module name: dxBackend12.dll, version: 0.0.0.0, time stamp: 0x6a3ac5a3
Exception code: 0xc0000005
Fault offset: 0x000000000005ce19
 

The Install directory is whitelisted as an exception in Anti-Virus.
Attempted to setup the game in the nVidia app by adding "IL2Series.exe" as a new program. Even if I remove it from the nVidia app, the error persists. 

[Wolverine_1975]

Launcher is not started after installation. When the launcher app is run, the launcher app window is open for 1-2 sec. and closed without any error. I try a lot of time, no results. I try run app as an administrator - no results, I try close the window defender and run app - zero results.

My PC spec:

Intel(R) Core(TM) i9-14900KF   3.20 GHz
48,0 GB
NVIDIA GeForce RTX 5070 Ti (16 GB)
 

Upd: after several run attempts, the launcher run after all

Edited June 26 by Wolverine_1975

[Gunfreak]

Because of my hard crash bug when quitting the game, I decided to uninstall and reinstall, clear, however I only got to 25% before I get a launcher error, the same laucher error I often get when trying to just start the game.

[Archaelas]

When I purchased IL2 Korea, I signed into my account with Steam instead of setting a username and password.  Now, when I run the game, I'm asked to sign in with an email and password which is problematic, since I signed in with Steam.

My only thought is that I had an account before, from playing Great Battles, and tied it to Steam but I do not remember that password.  I've already contacted support, but posting here in case I'm wrong and it turns out to be a bug.

[AndreiTomescu]

What should I do? Reinstall? And if so, where are the key bindings files located? I spent 1 hour doing that....

Thank you!

[Fogliato]

Hi, I'm having a big problem after purchasing the 2 Korea. I can't install it. The installer starts, but when it finishes, it says the installer.exe isn't installed on the PC.
Has this happened to anyone? How can I fix it?
I've already contacted support, but I can't seem to figure it out.
If anyone can help, I'd appreciate it.
Antonio

[Rubydog]

Hi having the same problem as you contacted support and got a ticket they are working on it now tried to screenshot the error messages i get but screenshot will not grab the screen in error message box for some reason to send to the support team.

Mike.

[Dash,Polder]

Try right clicking the installer and select admin as a start.  It's more than likely Win 11 playing as your handler/babysitter.

[Remontti]

On 7/1/2026 at 4:14 PM, AndreiTomescu said:

What should I do? Reinstall? And if so, where are the key bindings files located? I spent 1 hour doing that....

Thank you!

This happened to me too. No idea why. Computer restart fixed it.

[AndreiTomescu]

Yes, indeed, thank you, @Remontti Not knowing what to do, I just restarted. And it worked 

This error and the "crazy mouse erratic movement " one are a bit often, like once in every 5 starts. But probably after release it won't happen

[Fogliato]

Hello friend, I too tried it 2 days ago and it installed without me doing anything special.

[Warjunkie_VR]

I already had connection problems when I tried to install the game. I was able to download it by adjusting a router setting. Since patch 0.002, I haven't been able to connect again. Therefore, I want my money back. Support won't give me a refund, claiming my internet provider is blocking the connection. I'm wondering why I had a connection before the last patch. The internet provider can't do anything, the connection isn't working, and the developer won't give me a refund either, so that I can then buy the finished version on Steam.. 84€ down the drain. Who treats their customers like this??? Outrageous!

 

 

 

 

 

[Warjunkie_VR]

My internet provider's (M-Net) technical support confirmed today that they are not blocking the connection. So, what happens now? I'm certainly not going to give you €84 for nothing. I can always connect to the Steam servers. I want Steam access to the game in August in exchange for this non-functional early access. I expect a response.

[LukeFF]

45 minutes ago, Warjunkie_VR said:

My internet provider's (M-Net) technical support confirmed today that they are not blocking the connection. So, what happens now? I'm certainly not going to give you €84 for nothing. I can always connect to the Steam servers. I want Steam access to the game in August in exchange for this non-functional early access. I expect a response.

Have you filed a support ticket?

[AEthelraedUnraed]

21 hours ago, Warjunkie_VR said:

I already had connection problems when I tried to install the game. I was able to download it by adjusting a router setting. 

If changing a router setting helped solve your earlier issue, then the problem is more than likely on your side. If it isn't your ISP, I would suggest looking at more router settings.

[Warjunkie_VR]

I've tried every router setting: 0.0.0.0, 1.1.1.1, 8.8.8.8, 8.8.4.4. I have a connection everywhere ,but not to the IL2 Korea server, which I can't connect to. Why does everything else on the internet work then? The internet provider blames the developer, and the support here blames the internet provider. I'm not an IT professional, how am I supposed to solve this problem?

[Gladius55]

Game worked several times and then suddenly stopped loading. I rebooted computer. Deleted game then reinstalled but again Could not any help from support. I want a refund.

 

[YoYo]

On 7/16/2026 at 11:17 PM, Warjunkie_VR said:

I've tried every router setting: 0.0.0.0, 1.1.1.1, 8.8.8.8, 8.8.4.4. I have a connection everywhere ,but not to the IL2 Korea server, which I can't connect to. Why does everything else on the internet work then? The internet provider blames the developer, and the support here blames the internet provider. I'm not an IT professional, how am I supposed to solve this problem?

Check your Windows settings related to internet traffic. Perhaps Defender or your antivirus is blocking something? It's definitely an issue with your computer/router/provider, not the game. You might have blocked ports that prevent the game from being identified. You can add IL2Korea.exe to the exceptions list in your antivirus software for network protection.