game freezes when loading gets to 25%

[DanBye]

when loading the game it freezes at 25% I have to use the control Alt delete method to close the game via task manager ,I feel that I have wasted 100 aud on a game the doesn't work,not happy

[LukeFF]

Please contact our support team: https://il2-series.com/en/support/

[DanBye]

contacted support but no response still can't load and play game😞